APS 6: PM&C performance model | PM&C Performance Model

Qualities	Behaviours	Characteristics
Problem-solving	Applies rich and credible policy, delivery or functional expertise and knowledge of government in all contexts	Applies expertise of how government works in all contexts Possesses rich and credible expertise in relevant policy, delivery or functional areas Shares expertise to build the knowledge of others and PM&C
	Solves problems with intellectual rigour, efficacy and pragmatism	Independently and efficiently solves problems using a range of methods and techniques Seeks to understand the broader context of problems Able to structure complex conceptual problems
	Acts with integrity and honesty in all situations	Adheres to the APS Values and Code of Conduct Tells the truth Admits mistakes and learns from them Acts professionally in all situations Provides impartial and forthright advice
	Adopts a determined and resilient mindset when faced with difficult circumstances	Persists to deliver the outcome, despite difficult circumstances Remains positive and responds to pressure in a calm manner Knows when to ask for help Understands own limitations and stress triggers, and how to manage them Plans ahead wherever possible and does not mistake tight deadlines for crisis
Achieving	Aims to bring closure in finalising policy to deliver outcomes	Pre-empting executive requirements to finalise policy Identifies and harnesses diverse views to negotiate strategic outcomes Prepares drafts of more complex information and material that can be brought to final standard with minor amendments
	Brings a distinct perspective to all interactions	Has a distinct perspective and is willing to share it Sifts intelligence and incorporates into advice and strategies Challenges assumptions and brings new perspectives to improve quality of advice
	Builds trust-based relationships across the APS to deliver whole of government outcomes	Builds and sustains positive relationships with team members, external stakeholders and clients Viewed as peer-counsellor to others across the APS Presents a whole of department view – looking out for the interests of other parts of PM&C Projects credibility and reliability
	Employs astute judgment to deliver impact on the most important issues	Recognises links between interconnected issues that may impact on achieving objectives and seeks to resolve them Works to build an understanding of the cultural, social and political context Focuses on the Prime Minister and knows what is important
	Communicates effectively and convincingly to influence stakeholders	Creates written materials without errors Confidently presents messages in a clear, concise and articulate manner Seeks to understand the audience and tailors communication style and message accordingly Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity
Collaborating	Shares talent, resources and experience across PM&C and the APS	Identifies opportunities for collaboration Maintains low self-orientation
	Fosters a flexible and agile working environment	Assists others to adapt to change Suggests opportunities for continuous improvement Anticipates and is responsive to client and stakeholder needs and expectations
	Embraces diversity of views and acts inclusively to improve advice and solutions	Recognises the positive benefits that can be gained from diversity Encourages the exploration of diverse views and harnesses the benefits of such views Recognises the different working styles of individuals, and factors this into the management of people and tasks Recognises different perspectives Treats people with respect and courtesy
	Takes full advantage of innovative technologies and workspaces	Recognises the value of technology in improving collaboration and co-design Creates opportunities to use innovative technologies and workspaces
Leading	Supports and mentors others through a strengths-based approach	Identifies own strengths and creates opportunities to develop them further Seeks feedback on performance and coaches others to improve
	Empowers others to deliver and challenges them to reach their highest potential	Develops to mentor others to be their best Identifies learning opportunities for self and others Delegates tasks effectively
	Embraces and role models courageous conversations in a respectful manner	Deals with under-performance promptly Proactively provides upwards feedback
	Celebrates success and maintains morale to nurture positive team dynamics	Proactively seeks to improve team morale Builds and sustains good working relationships with clients and team members