PM&C Performance Model

The PM&C Performance Model sets out the behaviours and characteristics required at each classification level at PM&C under four qualities: Problem solving, Achieving, Collaborating and Leading.

Non-SES Performance Model

Problem-solving	Applies rich and credible policy, delivery or functional expertise and knowledge of government in all contexts Solves problems with intellectual rigour, efficacy and pragmatism Acts with integrity and honesty in all situations Adopts a determined and resilient mindset when faced with difficult circumstances
Achieving	Aims to bring closure in finalising policy to deliver outcomes Brings a distinct perspective to all interactions Builds trust-based relationships across the APS to deliver whole of government outcomes Employs astute judgment to deliver impact on the most important issues Communicates effectively and convincingly to influence stakeholders
Collaborating	Shares talent, resources and experience across PM&C and the APS Fosters a flexible and agile working environment Embraces diversity of views and acts inclusively to improve advice and solutions Takes full advantage of innovative technologies and workspaces
Leading	Supports and mentors others through a strengths-based approach Empowers others to deliver and challenges them to reach their highest potential Embraces and role models courageous conversations in a respectful manner Celebrates success and maintains morale to nurture positive team dynamics

Quality 1: Problem-solving

Bold text: more complex element of behaviour

Behaviours	Characteristics
	APS 3	APS 4	APS 5	APS 6	EL 1	EL 2
Applies rich and credible policy, delivery or functional expertise and knowledge of government in all contexts	Building understanding how government works – in particular the Cabinet process, the Budget cycle, the legislative process, the major structures of intergovernmental relations domestically and internationally, and public administration and capability Demonstrates curiosity about relevant policy, delivery or functional area	Displays an understanding of how government works Developing expertise in relevant policy, delivery or functional area	Builds expertise of how government works in all contexts Developing rich and credible expertise in relevant policy, delivery or functional area	Applies expertise of how government works in all contexts Possesses rich and credible expertise in relevant policy, delivery or functional areas Shares expertise to build the knowledge of others and PM&C	Recognised and sought out for expertise in how government works Possesses rich and credible expertise in relevant policy, delivery or functional areas Shares expertise to build the knowledge of others and PM&C	Recognised and sought out for expertise in how government works Seamlessly integrates policy, delivery or functional expertise and understanding of government in all contexts Shares expertise to build the knowledge of others Embeds expertise to build the ongoing capability of PM&
Solves problems with intellectual rigour, efficacy and pragmatism	Bright and enthusiastic, with an inquisitive mindset Learning to solve problems through different techniques	Bright and enthusiastic, with an inquisitive mindset Expanding problem solving ability by incorporating new techniques	Bright and enthusiastic, with an inquisitive mindset Demonstrates strong problem solving abilities comprising a range of different techniques Able to structure complex conceptual problems	Independently and efficiently solves problems using a range of methods and techniques Seeks to understand the broader context of problems Able to structure complex conceptual problems	Leads others to independently and efficiently solve problems using a range of methods Understands the broader context of problems	Leads others to independently and efficiently solve problems using a range of methods Understands the broader context of problems and uses knowledge to create the context for others
Acts with integrity and honesty in all situations	Adheres to the APS Values and Code of Conduct Tells the truth Admits mistakes and learns from them Acts professionally in all situations	Adheres to the APS Values and Code of Conduct Tells the truth Admits mistakes and learns from them Acts professionally in all situations	Adheres to the APS Values and Code of Conduct Tells the truth Admits mistakes and learns from them Acts professionally in all situations Provides impartial and forthright advice	Adheres to the APS Values and Code of Conduct Tells the truth Admits mistakes and learns from them Acts professionally in all situations Provides impartial and forthright advice	Adheres to the APS Values and Code of Conduct, and encourages others to do the same Tells the truth Admits mistakes and learns from them Acts professionally in all situations Provides impartial and forthright advice	Adheres to the APS Values and Code of Conduct, and encourages others to do the same Tells the truth Admits mistakes and learns from them Acts professionally in all situations Creates an open, transparent and honest working environment Provides impartial and forthright advice
Adopts a determined and resilient mindset when faced with difficult circumstances	Remains positive and responds to pressure in a calm manner Knows when and who to ask for help Understands own limitations and stress triggers Plans ahead wherever possible and does not mistake tight deadlines for crisis	Remains positive and responds to pressure in a calm manner Knows when and who to ask for help Understands own limitations and stress triggers Plans ahead wherever possible and does not mistake tight deadlines for crisis	Focuses on delivering the outcome, despite difficult circumstances Remains positive and responds to pressure in a calm manner Knows when and who to ask for help Understands own limitations and stress triggers, and how to manage them Plans ahead wherever possible and does not mistake tight deadlines for crisis	Persists to deliver the outcome, despite difficult circumstances Remains positive and responds to pressure in a calm manner Knows when to ask for help Understands own limitations and stress triggers, and how to manage them Plans ahead wherever possible and does not mistake tight deadlines for crisis	Maintains momentum and sustains effort Helps team balance work and personal needs Persists to deliver the outcome, despite difficult circumstances Remains positive and responds to pressure in a calm manner Knows when and who to ask for help Understands own and team limitations and stress triggers, and how to manage them Plans ahead wherever possible and does not mistake tight deadlines for crisis	Maintains momentum and sustains effort Proactively helps team balance work and personal needs Persists to deliver the outcome, despite difficult circumstances Remains positive and responds to pressure in a calm manner Knows when and who to ask for help Understands own and team limitations and stress triggers, and how to manage them Plans ahead wherever possible and does not mistake tight deadlines for crisis

Quality 2: Achieving

Bold text: more complex element of behaviour

Behaviours	Characteristics
	APS 3	APS 4	APS 5	APS 6	EL 1	EL 2
Aims to bring closure in finalising policy to deliver outcomes	Gathers and prepares information for contribution to drafting process Maintains high standards of accuracy when preparing information and materials Is responsive to changes in requirements	Interprets information and materials for contribution to drafting process Maintains high standards of understanding and accuracy when interpreting and preparing information and materials Is responsive to changes in requirements	Coordinates and finalises information and materials to facilitate draft policy process Gathers and investigates more complex information from a variety of sources, and explores new ideas and different viewpoints Provides accurate and well structured drafts	Pre-empting executive requirements to finalise policy Identifies and harnesses diverse views to negotiate strategic outcomes Prepares drafts of more complex information and material that can be brought to final standard with minor amendments	Sees policy process through to completion, including recognising links between interconnected policy issues, breaking through problems and weighing up the options to identify solutions Monitors progress, adjusts plans as required and communicates progress Commits to achieving high quality policy outcomes with limited errors	Translates finalised policy outcomes into operational objectives Engages others in the strategic direction of the policy outcomes, encourages contribution and communicates expected outcomes Develops high quality policy outcomes with long-term viability
Brings a distinct perspective to all interactions	Has a perspective and is willing to share it Challenges assumptions to improve quality of advice	Has a perspective and is willing to share it Challenges assumptions to improve quality of advice	Has a perspective and is willing to share it Sifts intelligence and incorporates into advice and strategies Challenges assumptions and brings new perspectives to improve quality of advice	Has a distinct perspective and is willing to share it Sifts intelligence and incorporates into advice and strategies Challenges assumptions and brings new perspectives to improve quality of advice	Has a distinct perspective and proactively shares it Sifts intelligence and incorporates into advice and strategies Challenges assumptions and brings new perspectives to improve quality of advice Tailors advice and recommendations to what the Prime Minister needs to know at the time	Fosters an environment where people are expected to have a distinct perspective and feel obliged to share it Sifts intelligence and incorporates into advice and strategies Challenges assumptions and brings new perspectives to improve quality of advice Tailors advice and recommendations to what the Prime Minister needs to know at the time
Builds trust-based relationships across the APS to deliver whole of government outcomes	Builds and sustains positive relationships with team members and clients Proactively seeks to understand relationship dynamics with external stakeholders	Builds and sustains positive relationships with team members and clients Proactively seeks to understand relationship dynamics with external stakeholders Projects credibility and reliability	Builds and sustains positive relationships with team members, external stakeholders and clients Projects credibility and reliability Presents a whole of department view – looking out for the interests of other parts of PM&C Projects credibility and reliability	Builds and sustains positive relationships with team members, external stakeholders and clients Viewed as peer-counsellor to others across the APS Presents a whole of department view – looking out for the interests of other parts of PM&C Projects credibility and reliability	Builds strong relationships of trust and mutual respect through reciprocal relationships and sharing experience and knowledge to achieve whole of government outcomes Viewed as peer-counsellor to other across the APS Presents a whole of department view – looking out for the interests of other parts of PM&C Projects credibility and reliability	Maintains a close, but independent relationship with the Prime Minister’s Office Leads through partnership but acts where things are going off track, or big change is needed to be inspired or supported from the centre Builds strong relationships of trust and mutual respect through reciprocal relationships and sharing experience and knowledge to achieve whole of government outcomes Viewed as peer-counsellor to others across the APS Presents a whole of department view – looking out for the interests of other parts of PM&C Projects credibility and reliability
Employs astute judgment to deliver impact on the most important issues	Identifies issues that may impact on achieving objectives Seeks to understand the issues facing the Prime Minister	Identifies issues that may impact on achieving objectives Seeks to understand the issues facing the Prime Minister	Recognises links between interconnected issues that may impact on achieving objectives Understands the issues facing the Prime Minister	Recognises links between interconnected issues that may impact on achieving objectives and seeks to resolve them Works to build an understanding of the cultural, social and political context Focuses on the Prime Minister and knows what is important	Anticipates and seeks to minimise risks Maintains an understanding of the cultural, social and political context Focuses on the Prime Minister and knows what is important and what will become important Chooses wisely where we spend time to influence what matters	Anticipates and seeks to minimise risks Maintains a strong understanding of the cultural, social and political context Focuses on the Prime Minister and knows what is important and what will become important Chooses wisely where we spend time to influence what matters
Communicates effectively and convincingly to influence stakeholders	Confidently presents messages in a clear, concise manner Adapts communication style and approach to ensure they address the needs of different people or audiences Structures written and oral communication to ensure clarity	Creates near-ready written materials, with few errors Confidently presents messages in a clear, concise manner Adapts communication style and approach to ensure they address the needs of different people or audiences Structures written and oral communication to ensure clarity	Creates written materials without errors Confidently presents messages in a clear, concise and articulate manner Seeks to understand the audience and tailors communication style and message accordingly Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity	Creates written materials without errors Confidently presents messages in a clear, concise and articulate manner Seeks to understand the audience and tailors communication style and message accordingly Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity	Presents what the Prime Minister needs to know at the time, with the clarity and at the length that is appropriate Presents compellingly and convincingly with stakeholders Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity	Presents what the Prime Minister needs to know at the time, with the clarity and at the length that is appropriate Presents compellingly and convincingly with senior stakeholders Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity

Quality 3: Collaborating

Bold text: more complex element of behaviour

Behaviours	Characteristics
	APS 3	APS 4	APS 5	APS 6	EL 1	EL 2
Shares talent, resources and experience across PM&C and the APS	Shares information with others Maintains low self-orientation	Shares information with others Maintains low self-orientation	Identifies opportunities for collaboration Maintains low self-orientation	Identifies opportunities for collaboration Maintains low self-orientation	Shares appropriate information with staff and colleagues during times of change Consults and shares information and ensures others are kept informed of issues Maintains low self-orientation	Shares appropriate information with staff and colleagues during times of change Consults and shares information and ensures others are kept informed of issues Maintains low self-orientation
Fosters a flexible and agile working environment	Responds in a positive and flexible manner to change Is responsive to changes in client needs and expectations	Adapts to a changing environment Suggests opportunities for continuous improvement Is responsive to changes in client needs and expectations	Encourages others to cooperate in coping with change Suggests opportunities for continuous improvement Is responsive to changes in client and stakeholder needs and expectations	Assists others to adapt to change Suggests opportunities for continuous improvement Anticipates and is responsive to client and stakeholder needs and expectations	Remains flexible and responsive to changes in requirements Instigates continuous improvement activities Identifies key talent to support performance	Creates a flexible environment that enables others to meet changing demands Anticipates and instigates continuous improvement activities Identifies key talent to support performance
Embraces diversity of views and acts inclusively to improve advice and solutions	Understands, values and responds to different personal styles Recognises different perspectives Treats people with respect and courtesy	Recognises the positive benefits that can be gained from diversity Recognises the different working styles of individuals, and factors this into the management of tasks Recognises different perspectives Treats people with respect and courtesy	Recognises the positive benefits that can be gained from diversity, and explores diverse views Recognises the different working styles of individuals, and factors this into the management of people and tasks Recognises different perspectives Treats people with respect and courtesy	Recognises the positive benefits that can be gained from diversity Encourages the exploration of diverse views and harnesses the benefits of such views Recognises the different working styles of individuals, and factors this into the management of people and tasks Recognises different perspectives Treats people with respect and courtesy	Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views Harnesses understanding of differences to enhance interactions Recognises the different working styles of individuals and different perspectives	Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views Harnesses understanding of differences to anticipate reactions and enhance interactions Recognises the different working styles of individuals, and different perspectives Conducts routines that create inclusive work environments
Takes full advantage of innovative technologies and workspaces	Recognises the value of technology in improving collaboration and co-design Uses innovative technologies and workspaces, where possible	Recognises the value of technology in improving collaboration and co-design Uses innovative technologies and workspaces, where possible	Recognises the value of technology in improving collaboration and co-design Uses innovative technologies and workspaces, where possible	Recognises the value of technology in improving collaboration and co-design Creates opportunities to use innovative technologies and workspaces	Seeks to use technology to improve collaboration and co-design Creates opportunities to use innovative technologies and workspaces	Seeks to use technology to improve collaboration and co-design Embeds innovative technologies and workspaces to improve the daily workflow of team

Quality 4: Leading

Bold text: more complex element of behaviour

Behaviours	Characteristics
	APS 3	APS 4	APS 5	APS 6	EL 1	EL 2
Supports and mentors others through a strengths-based approach	Seeks feedback on performance from others to improve Understands and acts on feedback	Identifies own strengths and seeks out opportunities to develop them further Seeks feedback on performance from others to improve Understands and acts on feedback	Identifies own strengths and seeks out opportunities to develop them further Seeks feedback on performance from others to improve Understands and acts on feedback	Identifies own strengths and creates opportunities to develop them further Seeks feedback on performance and coaches others to improve	Conducts high quality ongoing performance conversations with direct reports (if applicable) Role models how to leverage own strengths for others Provides perceptive advice on others strengths Makes time for people and offers full support when required Seeks feedback on performance and coaches others to improve	Conducts high quality ongoing performance conversations with direct reports and ensures that direct reports are also conducting effective conversations with their own reports (if applicable) Identifies and develops talent Provides perceptive advice on others strengths Role models how to leverage own strengths for others Seeks feedback on performance and coaches others to improve Makes time for people and offers full support when required
Empowers others to deliver and challenges them to reach their highest potential	Identifies learning opportunities Supports others contributions and efforts	Identifies learning opportunities Supports others contributions and efforts	Identifies learning opportunities for self and others Delegates tasks effectively	Develops to mentor others to be their best Identifies learning opportunities for self and others Delegates tasks effectively	Mentors others to be their best Identifies learning opportunities for self and others Empowers others by delegating tasks	Encourages and motivates people to engage in continuous learning Creates opportunities to 'stretch' team members and supports them to succeed Empowers others by delegating tasks
Embraces and role models courageous conversations in a respectful manner	Provides upwards feedback upon request	Provides upwards feedback upon request	Recognises and notes under-performance where appropriate Proactively provides upwards feedback	Deals with under-performance promptly Proactively provides upwards feedback	Deals with under-performance promptly Proactively provides upwards feedback Addresses difficult issues directly but respectfully	Creates an environment where employees feel confident to proactively provide upwards feedback Addresses difficult issues directly but respectfully Deals with under-performance promptly
Celebrates success and maintains morale to nurture positive team dynamics	Raises any issues about team morale Builds and sustains good working relationships with clients and team members	Raises any issues about team morale and make suggestions for improvement Builds and sustains good working relationships with clients and team members	Raises any issues about team morale and make suggestions for improvement Builds and sustains good working relationships with clients and team members	Proactively seeks to improve team morale Builds and sustains good working relationships with clients and team members	Anticipates issues with team morale and proactively seeks to improve it	Creates a positive team environment where people feel supported and confident