The department supports the Prime Minister in their leadership roles – leader of the Australian Government, chair of the Cabinet and chair of National Cabinet. Our primary function is to provide the Prime Minister, the Cabinet and our portfolio ministers with advice to support their role as decision-makers.
PM&C plays a key role in supporting informed decision-making by ensuring the Prime Minister, the Cabinet and portfolio ministers are provided with advice that is informed, takes a whole-of-government and whole-of-nation perspective, and incorporates the views of a diverse range of stakeholders. We evaluate this activity through a series of measures designed to assess the effectiveness and timeliness of our advice.2
On this page
- Measure 1.1: Percentage of key stakeholders that are satisfied with PM&C’s advice
- Measure 1.2: Percentage of ministerial briefs provided within agreed timeframes
- Measure 1.3: Percentage of incoming ministerial correspondence triaged and assigned for appropriate action within 5 working days
- Measure 1.4: Percentage of impact analyses published by the Office of Impact Analysis within 5 business days of notification
Measure 1.1: Percentage of key stakeholders that are satisfied with PM&C’s advice
Target and measurement
| 2025–26 | 2026–27 | 2027–28 | 2028–29 |
|---|---|---|---|
| 78% | 79% | 80% | 80% |
Why do we measure this?
Maintaining stakeholder satisfaction with the effectiveness, timeliness and responsiveness of our advice is key to achieving our purpose and is an important way to measure our success.
How will this measure be assessed?
We will use the department’s annual stakeholder survey.
The assessment scale for this target in 2025–26 is:
- achieved – 78% or above stakeholder satisfaction
- partially achieved – 65% to 77% stakeholder satisfaction
- not achieved – less than 65% stakeholder satisfaction.
See also ‘Note 1: Assessment of performance measures and targets’ in Appendix B.
Type of measure
Quantitative and qualitative.
What will be measured?
Effectiveness; timeliness (as a proxy for efficiency).
Data source
Responses to stakeholder surveys, conducted by an independent provider. See ‘Note 2: Annual stakeholder survey’ in Appendix B.
Measure 1.2: Percentage of ministerial briefs provided within agreed timeframes
Target and measurement
| 2025–26 | 2026–27 | 2027–28 | 2028–29 |
|---|---|---|---|
| 80% | 81% | 82% | 83% |
Why do we measure this?
Providing timely advice is an important part of our role in supporting the Prime Minister and our portfolio ministers, and is key to achieving our purpose.
How will this measure be assessed?
Number of ministerial briefs recorded in the Parliamentary Document Management System (PDMS) that were minister-initiated for the reporting period that are provided within agreed timeframes, divided by the total number of minister-initiated briefs for the reporting period, multiplied by 100.
The assessment scale for this target is:
- achieved – 80% or more of briefs provided by 11:59 pm on the due date set in PDMS
- partially achieved – 70% to 79% of briefs provided by 11:59 pm on the due date set in PDMS
- not achieved – less than 70% of briefs provided by 11:59 pm on the due date set in PDMS.
Type of measure
Quantitative.
What will be measured?
Output; timeliness (as a proxy for efficiency).
Data source
PDMS.
Measure 1.3: Percentage of incoming ministerial correspondence triaged and assigned for appropriate action within 5 working days
Target and measurement
| 2025–26 | 2026–27 | 2027–28 | 2028–29 |
|---|---|---|---|
| 95% | 95% | 95% | 95% |
Why do we measure this?
Ministerial correspondence includes correspondence to the Prime Minister from heads of government and heads of state, members of parliament, organisations or members of the public. Managing this correspondence is one of the primary ways we support the Prime Minister to engage with stakeholders and the Australian community. It is important that we triage all correspondence, consider response options, and assign correspondence for appropriate action as efficiently as possible.
How will this measure be assessed?
Number of items of incoming ministerial correspondence triaged and assigned in 5 working days or less, divided by the total number of items of incoming ministerial correspondence received, multiplied by 100.
The assessment scale for this target is:
- achieved – 95% or more of correspondence triaged and assigned in 5 working days
- partially achieved – 70% to 94% of correspondence triaged and assigned in 5 working days
- not achieved – less than 70% of correspondence triaged and assigned in 5 working days.
Type of measure
Quantitative.
What will be measured?
Output; timeliness (as a proxy for efficiency).
Data source
PDMS.
Measure 1.4: Percentage of impact analyses published by the Office of Impact Analysis within 5 business days of notification
Target and measurement
| 2025–26 | 2026–27 | 2027–28 | 2028–29 |
|---|---|---|---|
| 95% | 95% | 95% | 95% |
Why do we measure this?
The Australian Government implements the Policy Impact Analysis (IA) Framework described in the Australian Government Guide to Policy Impact Analysis as part of its commitment to its obligations as a longstanding member of the Organisation for Economic Co-operation and Development (OECD). A key tenet of this framework is transparency of government decision-making.
The IA Framework requires agencies to prepare an IA for all policy proposals of government that would be expected to drive a change in behaviour such as changes to rights, powers, obligations or responsibilities where those changes would have major impacts on our community.
The Office of Impact Analysis (OIA) role in administering the IA Framework comprises 2 main elements: to coach and lift the APS’s capability to conduct high-quality, evidence-based policy analysis to assist decision-making; and publishing Impact Analyses to provide the Australian public and other stakeholders with transparency of the government’s decision-making process. This performance measure captures the second element of OIA’s role.
The assessment scale for this target is:
- achieved – 95% of impact analyses published within 5 business days of notification by the responsible agency of the announcement of the policy decision by government
- partially achieved – 80% to 94% of impact analyses published within 5 business days of notification by the responsible agency of the announcement of the policy decision by government
- not achieved – less than 80% of impact analyses published within 5 business days of notification by the responsible agency of the announcement of the policy decision by government.
This measure will be reviewed in 2026–27 to ensure it remains fit for purpose in measuring the performance of the OIA.
How will this measure be assessed?
The figures and any qualifying data related to this measure are securely held by the OIA in both raw and summarised forms.
This information is reported publicly at https://oia.pmc.gov.au/published-impact-analyses-and-reports and https://oia.pmc.gov.au/summary-reports.
Type of measure
Quantitative.
What will be measured?
Output; timeliness (as a proxy for efficiency and transparency).
Data source
Raw and summarised data held by the OIA.
Footnotes
- Our assessment of ‘effectiveness’ for this key activity includes whether our advice is informed and impactful.Return to footnote 2 ↩