Making our systems more coherent and efficient to enable high-quality delivery.
Desired future state
PM&C strives for continuous improvement. This is reflected in our operating system – our processes, data, technology, governance and performance frameworks – which is modern, coherent and user-centred.
To meet new challenges, we embrace innovative ways of working to deliver government priorities, while maintaining the highest standard of integrity and security.
We work with stakeholders to quickly map out priorities and identify risks and resourcing needs. Our decision-making is timely and consistent, and always underpinned by transparent and reliable governance and data.
Core processes – tasking, clearances, briefings, Cabinet coordination and workflow management – are streamlined, digitised and consistently applied. Staff experience less rework and unnecessary complexity, allowing more time for strategic tasks. We rely on evidence throughout the policy cycle, leading to clearer advice and better outcomes for government.
Priority actions
- Design a corporate operating model that clearly articulates our enabling service offer.
- Use forward-looking technology including artificial intelligence to harness efficiencies.
- Develop a data strategy and appoint a Chief Data Officer to uplift our data maturity.
- Embed an enduring security culture to protect our people, information and assets.
- Improve risk management and reporting to enable us to understand our risk appetite and better respond to emerging risks and opportunities.
- Finalise our integrity framework to embed our integrity processes.
- Foster a financially literate culture through targeted training, modern financial systems and streamlined processes.
- Streamline operational workflows to reduce unnecessary complexity and improve efficiency.