Improving government forms better practice guide

A ‘how to’ guide and framework for applying behavioural insights principles to form design.

Forms are the most common interaction between Australians and the government. They must be fit for legal and practical purposes, while meeting the diverse and complex needs of a diverse public.

BETA’s Improving Government Forms guide draws on behavioural science, user experience design and plain language principles to make forms easier, simpler and more human. 

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