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The pandemic pushed our people, emergency response structures and communities to the limit and required rapid decision‑making in times of great uncertainty. Some critical gaps and lessons revealed in the health response to the pandemic can be…
Feedback received from the community suggests that improving the performance of public service delivery through the use of AI offers a significant opportunity to build agency trustworthinessThe performance of public…
How we measure our performanceThe Corporate Plan 2023–24 outlines 5 key activities that reflect the way we work and how we will deliver on our purpose. The activities also consolidate our performance measures, which provide a basis for monitoring,…
Poorly designed and implemented AI could reduce the performance of public servicesBeyond demonstrating integrity and empathy in the design and delivery of AI-enabled public services, there are other factors that are…
Check against deliveryAcknowledgements Thank you Selina for your Welcome to Country.Please allow me to also acknowledge the Ngunnawal people as traditional custodians of these unceded lands and recognise the many Aboriginal…
An ongoing, national priorityOn 28 April 2024, the Prime Minister declared that Australia faced a ‘national crisis’ of violence against women, with one woman being killed every four days.8 On 1 May 2024, National Cabinet met to discuss this national…
"AI cannot make human-centred decisions and cannot understand wants or be empathetic" (Workshop participant)Emerging technologies such as AI may fundamentally shape not just how public services are designed, but how people interact…
Guiding recommendation: Ensure systems are in place for rapid and transparent evidence collection, synthesis and evaluation.The operating environment during the alert phase of a pandemic involves high levels of uncertainty, and…
The first Long-term Insights Briefing explores how the APS could integrate artificial intelligence (AI) into public service delivery in the future, and how this might affect the trustworthiness of public service…
Board achievementsA collegiate and collaborative BoardThe general view expressed in interviews was that the Board works well, is collegiate and collaborative, able to have honest discussions and sets a good tone across the APS.It has benefited from…
Department of Social Services (DSS) National Plan to End Violence against Women and Children 2022-2032, DSS, Australian Government, 2022; Department of Social Services (DSS) National Plan to Reduce Violence against Women and their Children 2010-2022…
A trustworthy APS is united in serving all Australians, enabling the Australian government to provide security, drive productivity and jobs in the economy, improve citizens’ experience of government, and deliver fair and equitable support where it…
Please allow me to also acknowledge the Ngunnawal people as traditional custodians of these unceded lands and recognise the many Aboriginal people with connection to the lands of the ACT and region. We are privileged to be on…
Assess demand and calculate the costTo build a firm foundation for expanding Australia’s approach to prevention, governments must provide adequate funding for DFSV services. For decades, however, services have been chronically underfunded. As…
Artificial intelligenceArtificial intelligence is rapidly evolvingTechnological innovations have driven world GDP growth over the past millennium, and with each wave of technological advancement, the way humans live, work and relate to each other…
Guiding recommendation: Develop and regularly stress test preparedness and a national response to a pandemic that covers the broader health, economic and social response and fully harnesses capability and resources across…
This report, on How artificial intelligence might affect the trustworthiness of public service delivery, is the first in an enduring series of public service-led Long-term Insights Briefings.The Long-term Insights…
Research, data collection and the understanding of the various ways that sex, gender, age, First Nations heritage, race, ethnicity, migration status, disability and other demographics interact is complex and evolving. The existing…
The Secretaries Board met today at the Department of the Prime Minister and Cabinet to discuss the following matters. The Voice ReferendumThe Board noted an update on the referendum to recognise Aboriginal and Torres Strait Islander peoples in…
Current approach
The key function of WGEA is to manage a gender equality reporting program. Non-public sector employers with 100 or more employees (‘relevant employers’) report to WGEA against six gender equality indicators (GEIs…
States and territories administer their own criminal justice systems, correctional and prison services. Detail can be provided as part of the State Party Dialogue.Holistic early intervention, design prevention and diversion strategiesThe Government…
What is a Long Term Insights Briefing?An opportunity for the APS to consider significant, cross-cutting and complex policy issues, and how they may affect Australia and the Australian community in the medium and long term.What did the Pilot LTIB do?…
There is currently a high volume of activity across the Commonwealth to strengthen integrity systems and culture. This Integrity Good Practice Guide brings together a sample of good practices, to shine a light on innovative work underway and to…
Applications for the 2026 Graduate Program are now closed.Before you apply for the PM&C Graduate Program, learn about our graduate recruitment process. Why choose the PM&C Graduate ProgramOur graduate program offers an opportunity for…
Productivity is about obtaining more, or better, outputs for the same, or fewer, hours of work. In the context of workforce shortages and increasing demand for both quantity of services and higher quality of services, productivity is important to…