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"AI cannot make human-centred decisions and cannot understand wants or be empathetic" (Workshop participant)Emerging technologies such as AI may fundamentally shape not just how public services are designed, but how people interact with government.…
Almost five years since the COVID‑19 pandemic broke out, for most Australians there is a collective desire to move on and forget what was an immensely difficult period. There is undoubtedly much to forget, but there is also much to be proud of as a…
Australia’s response to the COVID-19 pandemic has been unprecedented and inspiring. The past few years have highlighted the strength of Australians, with many volunteers and professionals working tirelessly on the front line and behind the scenes to…
Key Note: The Department of the Prime Minister and Cabinet (PM&C) will only action claims that relate to defective administration or inaction specifically caused by PM&C.CDDA claims that do not relate to PM&C must be sent to the…