Free COVID-19 Disability Information Helpline

Free COVID-19 Disability Information Helpline

Friday, 12 June 2020

Department of the Prime Minister and Cabinet

Blue rectangle on a blue background with an image of a virus and a phone and the words: Disability Information Hotline 1800 643 787

A new service, called the Disability Information Helpline has been set up by the Department of Social Services to assist those concerned about or affected by coronavirus (COVID-19).

It is designed to support people with disability, their families, carers, support workers and service providers.

The Disability Information Helpline is free, private and fact-checked.

When you call the Disability Information Helpline, you will speak to a person who will:

  • Listen carefully to you.
  • Use their connections to find things out, check the facts, and get information for you.
  • Transfer you to services that can help you.
  • Transfer you to a phone counsellor for emotional support, if you would like.
  • Give you clear and accessible information.

You can contact the Disability Information Helpline on 1800 643 787 to talk about your concerns in relation to COVID-19. The Helpline can refer people to advocacy, counselling, and other supports people may need.

The Helpline is available:

  • Monday to Friday 8am to 8pm (AEST)
  • Saturday and Sunday 9am to 7pm (AEST).

It is not available on national public holidays.

For more information about the Disability Information Helpline, including Easy Read and Auslan resources about coronavirus, visit: Information and referrals for people with disability and their supporters about coronavirus (COVID-19).