Annual Report 2001-02: Output 4.5

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Qualitative assessment
Key results
Administered items - Allowances and support to former Governors-General

Output 4.5 Support for Ministerial Offices	Performance indicators
Provision of office services for the Prime Minister’s Office and other Ministers’ and Parliamentary Secretaries’ offices in the Prime Minister’s portfolio.	Quality: The degree of satisfaction of the Prime Minister, other portfolio Ministers, their advisers and office managers in respect of the office services provided. Cost of Outputs – $2.1m

Qualitative assessment

Methodology

The department maintains regular contact with the office managers and support staff of the Prime Minister’s Office and other Ministers’ offices. This regular contact provides the opportunity for our staff to receive ongoing feedback about their performance.

Feedback

Support staff indicated that the department had been proactive in delivering services and that it had provided accurate and timely support.

Key results

The department had a busy year providing support services to the Prime Minister and other Ministers, including the provision of departmental liaison officers (DLOs).

Changes in ministerial and parliamentary secretary arrangements in November necessitated new DLO arrangements.

As noted in last year’s report, the Commonwealth Parliamentary Offices at 4 Treasury Place, Melbourne, which include an office suite for the Prime Minister, a Cabinet meeting room and offices for the former Governors-General Sir Zelman Cowen and Sir Ninian Stephen, were refurbished before being officially opened on 8 May 2001 as part of the Centenary of Federation celebrations.

In 2001–02 the department assisted in managing the repairs and maintenance undertaken at 4 Treasury Place during the refurbishment project’s 12-month defect liability period. The premises were inspected by the Prime Minister immediately prior to the first Cabinet meeting in the refurbished suite, held in May 2001. The Prime Minister complimented the department on the outcome, both in May 2001 and when he addressed staff at the department’s Christmas party in December 2001.

The department arranged for the Prime Minister’s website to be hosted in a secure environment that complies with the requirements of the Protective Security Manual issued by the Attorney-General’s Department and the Defence Signals Directorate’s Australian Communications – Electronic Security Instruction 33 (ACSI 33).

Administered items

Allowances and support to former Governors-General

Administered item	Performance indicators
Allowances and support to former Governors-General.	Quality: Former Governors-General receive allowances and support in accordance with their entitlements and on time. Administered Expenses – $1.7m

Qualitative assessment

Methodology

Staff of the Corporate Support Branch maintained regular contact with the support staff of the former Governors-General.

Feedback

All former Governors-General expressed satisfaction with the quality of the services provided, including those provided by their locally based support staff.

Key results

All allowances to former Governors-General were paid in accordance with the relevant Remuneration Tribunal determinations.

As noted earlier, in 2001–02 the department assisted in managing the repairs and maintenance undertaken at 4 Treasury Place, Melbourne during the 12-month defect liability period which followed the refurbishment of the building. The former Governors-General who have offices in that building, Sir Zelman Cowen and Sir Ninian Stephen, expressed their thanks for a very satisfactory outcome.

Premises leased in Griffith, Australian Capital Territory, were refurbished to provide a suitable office facility for former Governor-General Sir William Deane. During 2001–02 the department assisted in the refurbishment and the transfer of Sir William’s papers and effects. Sir William subsequently wrote to the department’s Senior Adviser Facilities and Services to record his thanks for the department’s efforts and for achieving the outcome he had sought.

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